top of page

Permento Software License Agreement

Permento Software License Agreement

Last updated: 15 May 2026

This Software License Agreement ("Agreement") governs the use of the software and services provided by Permento B.V. ("Permento").

By:

  • creating an Account;

  • accepting a quotation or order;

  • using the Software; or

  • authorizing Permento to create an Account on your behalf,

the customer ("Customer") agrees to be bound by this Agreement.

​

1. Structure of the Agreement

This Agreement consists of:

  • this Permento Software License Agreement; and

  • the Data Processing Agreement (Appendix 1).

In addition, Permento's Privacy Policy applies to the processing of personal data by Permento. The Privacy Policy is available at: https://www.permento.nl/privacy

 

2. Definitions

Account

A user account that provides access to the Software.

Services

All services provided by Permento, including hosting, maintenance, updates, and any additional services.

Documentation

All manuals, online documentation, user guides, and other information relating to the Software made available by Permento.

User

A natural person authorized by the Customer to use the Software, including employees, contractors, temporary staff, and freelancers acting under the Customer's responsibility.

Customer

The natural person or legal entity entering into an agreement with Permento.

License

The limited right granted by Permento to the Customer to use the Software under this Agreement.

Software

The software provided by Permento, including:

  • the Permento platform;

  • browser extensions;

  • desktop applications;

  • additional modules;

  • web applications;

  • updates and upgrades.

Content

All data, files, documents, text, images, instructions, information, and any other materials created, entered, stored, processed, or accessed by the Customer or its Users through the Software.

 

3. Software and Services

Permento provides software designed to support digital adoption, user guidance, knowledge retention, and business process support.

The Services may include, among other things:

  • Software-as-a-Service (SaaS) functionality;

  • browser extensions;

  • web applications;

  • desktop software;

  • hosting services;

  • administrative functionality;

  • reporting;

  • tracking and analytics capabilities.

Permento reserves the right to:

  • add functionality;

  • modify functionality;

  • remove functionality;

  • implement updates and upgrades,

where reasonably necessary for:

  • maintenance;

  • security;

  • technical improvements;

  • compliance with applicable legal requirements; or

  • the continued development of the Software.

Permento will not materially reduce the core functionality of the agreed Services.

 

4. License

4.1 License Grant

For the duration of this Agreement, Permento grants the Customer a limited, non-exclusive, non-transferable, and non-sublicensable license to use the Software solely for the Customer's internal business purposes.

4.2 Accounts

Accounts are personal and may not be shared.

The use of a single Account by multiple individuals is not permitted.

4.3 Misuse

In the event of misuse, Permento may:

  • restrict Accounts;

  • suspend access;

  • terminate Accounts; and

  • modify subscriptions.

 

5. Customer Obligations

The Customer shall use the Software carefully, responsibly, and in compliance with all applicable laws and regulations.

The Customer is fully responsible for:

  • all activities carried out through its Accounts;

  • all actions of its Users;

  • all Content processed through the Software; and

  • compliance with all applicable laws and regulations.

The Customer warrants that all Content:

  • is lawful;

  • does not infringe the rights of any third party;

  • does not contain malware or other harmful software; and

  • complies with all applicable laws and regulations.

The Customer shall provide all reasonable cooperation necessary for the proper operation of the Software.

 

6. Prohibited Use

The Customer and its Users shall not:

  • copy, reproduce, or distribute the Software;

  • reverse engineer the Software;

  • distribute malware or other malicious code;

  • circumvent or bypass security measures;

  • interfere with or disrupt the operation of the Software;

  • send spam or other unsolicited communications;

  • use the Software for any unlawful purpose;

  • develop competing software based on the Software; or

  • infringe the rights of any third party.

 

7. Intellectual Property

7.1 Ownership of Permento Intellectual Property

All intellectual property rights relating to:

  • the Software;

  • source code;

  • designs;

  • templates;

  • Documentation;

  • standard content;

  • know-how; and

  • technology,

shall remain the exclusive property of Permento or its licensors.

7.2 Ownership of Content and Community Features

All rights to Content created, uploaded, entered, or otherwise made available by the Customer or its Users shall remain vested in the Customer or its licensors.

The Software may include features that allow the Customer to voluntarily make certain Content available to other users or customers of Permento within a community environment or content library ("Shared Content").

By making Content available as Shared Content, the Customer grants Permento and other users of the Software a non-exclusive, worldwide, royalty-free, and revocable license to:

  • view such Shared Content;

  • access such Shared Content;

  • use such Shared Content within the Software; and

  • copy such Shared Content into their own environment within the Software.

Other users shall not acquire any right to modify the Customer's original Shared Content within the community environment itself.

Users may, however, create a copy of Shared Content within their own environment and subsequently modify, expand, or otherwise use that copy independently within their own organization.

The Customer represents and warrants that:

  • it is authorized to make the Shared Content available;

  • the Shared Content does not infringe any third-party rights; and

  • the disclosure of the Shared Content is permitted.

Permento shall not be responsible or liable for:

  • the use of Shared Content by other users;

  • the content, accuracy, or suitability of Shared Content; or

  • any modifications made by other users to their own copies of Shared Content.

Permento reserves the right to:

  • remove Shared Content;

  • disable access to Shared Content; or

  • moderate Shared Content,

where Permento reasonably believes that such Shared Content:

  • violates applicable laws or regulations;

  • infringes the rights of any third party;

  • is harmful, inappropriate, or misleading; or

  • violates this Agreement.

7.3 Feedback

Permento may use any feedback, suggestions, or ideas for improvement provided by the Customer free of charge for the purpose of improving its products and services.

 

8. Availability

Permento aims to provide an annual uptime of 99.8% for paid subscriptions, excluding:

  • scheduled maintenance;

  • force majeure events; and

  • outages beyond Permento's reasonable control.

Permento does not warrant that:

  • the Software will operate without interruption;

  • the Software will be error-free; or

  • all defects or errors will be corrected.

Permento shall not be responsible for:

  • internet connections;

  • web browsers;

  • systems;

  • hardware;

  • networks; or

  • the infrastructure of the Customer or any third party.

 

9. Support and Communication

Permento does not provide standard support services or support based on a Service Level Agreement (SLA).

For questions, technical issues, or requests for assistance, the Customer may contact: support@permento.nl

Permento will use reasonable efforts to respond to inquiries within a reasonable period of time but does not guarantee:

  • response times;

  • availability; or

  • resolution times.

Permento provides support only for the most current version of the Software.

​

10. Updates and Changes

Permento continuously works to improve the Software.

Updates and upgrades may be deployed automatically.

Permento reserves the right to:

  • modify functionality;

  • remove functionality;

  • adapt user interfaces; and

  • implement technical changes,

without the Customer's prior consent.

 

11. Security

Permento implements appropriate technical and organizational measures to protect:

  • personal data;

  • business data;

  • systems; and

  • Accounts,

against loss, unauthorized access, or unlawful processing.

Permento may periodically conduct, or engage third parties to conduct, security assessments and penetration tests.

The Customer may perform security testing on the Software only with Permento's prior written consent.

 

12. Privacy and Personal Data

To the extent that Permento processes personal data on behalf of the Customer, the Data Processing Agreement set out in Appendix 1 shall apply.

Permento's current Privacy Policy is available at: https://www.permento.nl/privacy

 

13. Confidentiality

The Parties shall treat all Confidential Information as strictly confidential.

Confidential Information includes, but is not limited to:

  • technical information;

  • source code;

  • business information;

  • customer data;

  • security information;

  • commercial information; and

  • Documentation.

This confidentiality obligation shall survive the termination or expiration of this Agreement.

The confidentiality obligation shall not apply to information that:

  • is publicly available;

  • has been lawfully obtained from a third party;

  • has been independently developed without use of the Confidential Information; or

  • must be disclosed pursuant to applicable law or a binding legal obligation.

 

14. Warranties

Permento shall perform the Services with reasonable care and skill.

The Services are performed on a reasonable efforts basis, and the Software is provided "as is"

Permento does not warrant that:

  • the Software is suitable for every specific purpose;

  • the Software will operate without errors; or

  • the Software will be continuously available.

 

15. Liability

15.1 Exclusion of Indirect Damages

Permento shall not be liable for:

  • indirect damages;

  • consequential damages;

  • loss of profits;

  • loss of data;

  • loss of goodwill;

  • business interruption; or

  • loss of anticipated savings.

15.2 Limitation of Liability

Permento's total aggregate liability under or in connection with this Agreement shall be limited to the total amount paid by the Customer to Permento during the twelve (12) months preceding the event giving rise to the claim.

15.3 Exceptions

The limitations of liability set out in this Agreement shall not apply in cases of:

  • intentional misconduct;

  • deliberate recklessness;

  • liability that cannot legally be excluded.

 

16. Indemnification

The Customer shall indemnify and hold harmless Permento against any third-party claims arising from:

  • Content submitted or uploaded by the Customer;

  • the use of the Software by the Customer or its Users;

  • any breach of this Agreement; or

  • any infringement of third-party rights.

Permento shall not be responsible or liable for:

  • the content;

  • accuracy;

  • completeness;

  • currency;

  • suitability; or

  • lawfulness,

of any Content shared by users or customers, including Shared Content made available through community features or content libraries.

The Customer and its Users use Shared Content entirely at their own risk.

The Customer shall indemnify and hold harmless Permento against any third-party claims arising from:

  • the Customer's sharing of Content;

  • the use of Shared Content by the Customer or its Users; or

  • any alleged infringement of intellectual property rights or other third-party rights relating to Shared Content.

​

17. Subscriptions, Billing, and Renewal

17.1 Subscription Term

Unless otherwise agreed in writing, subscriptions are entered into for an initial term of twelve (12) months.

17.2 Automatic Renewal

Subscriptions shall automatically renew for successive periods of twelve (12) months unless the Customer provides written notice of termination no later than one (1) month before the end of the current subscription term.

17.3 Billing

Subscription fees shall be invoiced in advance.

17.4 Upgrades

If the Customer upgrades its subscription during the subscription term, any additional fees shall be charged on a pro rata basis.

17.5 Downgrades and Termination

Downgrades or early termination of a subscription shall not entitle the Customer to any refund unless:

  • otherwise agreed in writing; or

  • required by applicable law.

17.6 Price Changes

Permento may amend its pricing by providing at least thirty (30) days' prior notice.

Any price changes shall take effect upon the next renewal of the applicable subscription.

 

18. Payment

Invoices shall be paid within fourteen (14) days of the invoice date unless otherwise agreed in writing.

If the Customer fails to make payment on time, the Customer shall be liable for:

  • statutory commercial interest; and

  • reasonable extrajudicial collection costs.

Permento reserves the right to:

  • suspend access to the Software;

  • temporarily block Accounts; and

  • terminate the provision of the Services,

if the Customer fails to comply with its payment obligations.

 

19. Suspension and Termination

Permento may suspend or terminate the Customer's access to the Software if:

  • the Customer commits a material breach of this Agreement;

  • the Customer fails to meet its payment obligations;

  • misuse of the Software occurs;

  • security risks arise; or

  • applicable laws or regulations so require.

Upon termination of this Agreement, the Customer's right to use the Software shall immediately cease.

Following termination, Permento may delete Customer data in accordance with:

  • the Data Processing Agreement; and

  • applicable statutory retention requirements.

 

20. Assignment

The Customer may not assign or transfer any of its rights or obligations under this Agreement without the prior written consent of Permento.

Permento may assign or transfer this Agreement to:

  • any affiliated company;

  • a legal successor; or

  • the purchaser of all or part of its business.

 

21. Publicity

Permento may use the Customer's name and logo as a customer reference unless the Customer objects in writing.

 

22. Force Majeure

Neither Party shall be liable for any failure or delay in performing its obligations under this Agreement to the extent such failure or delay is caused by events beyond its reasonable control, including but not limited to:

  • internet outages;

  • cyberattacks;

  • pandemics;

  • government measures;

  • power outages;

  • strikes; or

  • failures of suppliers or service providers.

If a force majeure event continues for more than three (3) months, either Party may terminate this Agreement by written notice.

 

23. Amendments

Permento may amend this Agreement.

Material changes shall be announced in advance.

The most current version of this Agreement will be published on Permento's websites.

Continued use of the Software after the effective date of any amended terms shall constitute acceptance of those amendments.

 

24. Entire Agreement

This Agreement constitutes the entire agreement between the Parties with respect to its subject matter and supersedes all prior oral and written agreements and understandings relating thereto.

Any deviation from or amendment to this Agreement shall be valid only if agreed in writing by both Parties.

 

25. Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

In such event, the Parties shall replace the invalid or unenforceable provision with a valid provision that most closely reflects the purpose and intent of the original provision.

 

26. Governing Law and Competent Court

This Agreement shall be governed exclusively by the laws of the Netherlands.

Any disputes arising out of or in connection with this Agreement shall be submitted exclusively to the competent court in the District of Limburg, location Maastricht, the Netherlands.

 

Appendix 1 – Data Processing Agreement

1. Roles of the Parties

The Customer acts as the Controller.

Permento acts as the Processor within the meaning of the General Data Protection Regulation (GDPR) to the extent that Permento processes personal data on behalf of the Customer.

 

2. Purposes of Processing

Permento processes personal data solely for the purpose of:

  • providing the Software and Services;

  • hosting;

  • maintenance;

  • security;

  • user management;

  • reporting; and

  • analytics functionality.

 

3. Categories of Personal Data

Permento may process, among other things:

  • name;

  • email address;

  • user ID;

  • login and usage data;

  • technical data; and

  • communication data.

 

4. Categories of Data Subjects

Personal data may relate to:

  • the Customer's employees;

  • administrators;

  • authors;

  • end users; and

  • contact persons.

 

5. Security

Permento shall implement appropriate technical and organizational measures in accordance with the GDPR to protect personal data.

 

6. Confidentiality

All persons authorized to access personal data shall be bound by an obligation of confidentiality.

 

7. Sub-processors

Permento may engage sub-processors.

An up-to-date list of sub-processors will be made available:

  • through the Permento website; or

  • upon the Customer's request.

 

8. Personal Data Breaches

Permento shall notify the Customer without undue delay after becoming aware of a personal data breach.

Permento shall provide the Customer with all relevant information reasonably required for any notification to supervisory authorities or affected data subjects.

 

9. Data Subject Rights

Permento shall provide reasonable assistance in responding to requests from data subjects in accordance with the GDPR.

 

10. End of Processing

Upon termination of the Agreement, Permento shall delete or return all personal data, unless applicable law requires the retention of such data.

Ik heb de vertaling nu bewust juridisch Engels gehouden in plaats van letterlijk Nederlands. De terminologie sluit aan bij de GDPR (Controller, Processor, Data Subjects, Personal Data Breach, Sub-processors), zoals die internationaal gebruikelijk is. Daarmee vormt deze bijlage een consistente afsluiting van de Permento Software License Agreement.

bottom of page